Shipping Policy

At DCGpac we believe every order placed is of utmost importance. We have partnered with leading shipping companies across India to ensure the timely delivery of every order you place.

1. On-Time Delivery Across India

We hand over your orders to our shipping partners within a few hours such that you receive them within 10 working days (* remote areas might take additional time).
In case the products you have ordered are not in stock, it will take an additional 5-7 days to ship out your order which you will receive within the next 10 business days.
Please note that products, where customization has been requested, will take at least 15 days to be shipped out. Once shipped out, you will be able to track it the same way as any other product.

2. Easy Tracking of Every Order

Once your order has been placed you will receive a notification with the tracking details at your registered mobile number and email address. You can start tracking your product as soon as it is shipped out to you.
A soft copy of the invoice is generated at the time you place your order. Moreover, every shipment is delivered with a detailed invoice hardcopy. You will find the complete breakdown of the charges along with the invoice number.

3. Delivery Charges

Currently, DCGpac takes orders and delivers them across India. During the checkout page, Buyers need to select the shipping mode and they will see the delivery charges also.

4. Delays or Damages in Shipping

DCGpac strives to make deliveries on time. Any delay in delivery due to external factors (weather, social disruptions, and others) will be notified to you on your registered email ID or phone number.
Every product shipped is packed securely to avoid any damage during transit. However, if you do feel that the shipment has been tampered with or damaged in transit then please do not take the delivery. Contact our customer care representative immediately to notify us of the same.

5. Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, the geographic location of the Seller, your shipping destination and the courier partner's time to deliver in your location.
Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.

6. Why does the delivery date not correspond to the delivery timeline?

It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.